Return Policy | FREISCHWIMMER

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Return Policy

RETURN POLICY

Freischwimmer aims for your complete satisfaction. If for some reason you are not satisfied with your order, you can exercise your right of withdrawal within 14 days of receiving your order and without the indication of a reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.


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Conditions for exercising the right to return, that all need to be fully met: ·

  • The items must not have been used, worn or washed;

  • The keychain must be still attached to the products with the original seal;

  • The items must be returned in their original packaging;

  • The returned items must be returned within 14 days of receipt of your order;

  • The items must not be damaged.


Exercise your right to return by following the return procedure:

  1. Fill out the return form below and send it to returns@freischwimmerstudios.com.


  1. You will receive instructions to print the return label.


  1. Send back your items using the return label. Unfortunately, we are not able to refund your return shipping costs.


  1. If you have fulfilled all the return requirements indicated above and provided you use the courier indicated by the vendor on the return label, we will refund the full price of the returned products, without undue delay and in any event not later than 14 days from the day on which we receive your returned items. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


You will be notified if your return cannot be accepted because it does not comply with the conditions set above. In this scenario, you can choose to have the items sent back at your expense.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. To exercise the right of withdrawal, you must inform us (Freischwimmer Studios GmbH, Bleichstraße 64-66, 60313 Frankfurt am Main, Germany, returns@freischwimmerstudios.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


MODEL WITHDRAWAL FORM ACCORDING TO ANNEX 1 B to DIRECTIVE 2011/83/EU

Complete and return this form only if you wish to return a product.

  • To Freischwimmer Studios GmbH, Bleichstraße 64-66, 60313, Frankfurt am Main, Germany, returns@freischwimmerstudios.com

  • I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*); Please describe goods/services precisely so it is possible to identify to which goods or services withdrawal refers.

  • Ordered on (*)______________/received on (*)________________;

  • Name of consumer(s);

  • Address of consumer(s);

  • Signature of consumer(s) (only if this form is notified on paper);

  • Date

(*) Adjust as appropriate

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